Why don't I receive emails from Siteimprove?

If you’re having trouble receiving emails from Siteimprove, try the following steps:

• Check your email Junk/Spam folder. If you see emails from Siteimprove then right-click on the email and select Never Block Sender, Never Block Sender’s Domain and Not Junk.
• Ask your IT Department to add the domain siteimprove.com to the safe sender domain list on your email server.
• Ask your IT Department to add the following email addresses to the safe sender email list on your email server.
  • [email protected]
  • [email protected]
  • [email protected]
  • [email protected]
  • [email protected]
  • [email protected]
• Ensure that the emails are not being blocked by IP address. See: What IP addresses and User agents are used by Siteimprove? 
• If the email you are expecting is a Siteimprove Report then make sure you are scheduled to receive the report.

Note: See this related article to enable/disable classic QA reports - Where can I manage the Classic QA reports?