Why can't I see my Siteimprove CMS Plugin?

Summary

If you have downloaded and installed the Siteimprove CMS Plugin but cannot see it, the most common causes are browser extensions interfering with the plugin, insufficient permissions, an unsupported browser version, or JavaScript being disabled.

Problem

You have downloaded and installed the Siteimprove CMS Plugin for your CMS, but still, you can't see the plugin.

Prerequisites

Before troubleshooting, verify the following:

• The Siteimprove CMS Plugin has been downloaded and installed.

Possible Causes and Resolution

Browser Extensions Are Interfering

You have ad blockers, pop-up blockers, or extensions enabled in your browser that might interfere with the plugin.

Insufficient Permissions

You do not have the rights to view the plugin. Contact your CMS administrator if you think this is the case.

Unsupported Browser Version

The browser version you are using does not support the Siteimprove CMS Plugin.

JavaScript Is Disabled

You have JavaScript disabled in your browser.

Expected Outcome

Once the underlying cause has been identified and resolved, the Siteimprove CMS Plugin should become visible within your CMS.