How do I contact Siteimprove?
Answer
Siteimprove provides several ways to get help, including online contact forms, technical support requests, AI-guided chat, and support ticket submission from within the platform. If self-service resources do not answer your question, you can choose the contact option that best matches your need.
Before You Begin
Siteimprove provides many online resources including:
These resources can help users get the most out of the Siteimprove Intelligence Platform (SIP).
Which Contact Option Should I Use?
Use the following guidance to determine the best contact method: Which Contact Option Should I Use?
- Product usage, troubleshooting, or platform issues
- Contact Technical Support.
- Subscription, invoicing, or account-related questions
- Use the appropriate Online Contact Form.
- Careers and employment opportunities
- Use the Careers Contact Form.
- General platform assistance while logged in
- Start an AI-guided chat or submit a Support Ticket.
- Questions not answered by Help Center resources
- Use an Online Contact Form or contact Technical Support.
Online Contact Forms
If the available self-service resources do not satisfy your query, please get in touch using the appropriate contact form:
- Queries regarding your subscription, invoicing, and similar
- Siteimprove Technical support request
- Siteimprove Careers information
See Tips when requesting help from technical support for advice on how to help the support engineers deal with your request quickly.
Contact Support from the Platform
You can also contact Technical Support from within the platform.
Steps
- Click on the help icon on the bottom-right corner.
- Choose one of the following options:
- Start an AI-guided chat
- Submit a ticket to Siteimprove Support
Technical Support
Siteimprove has regional support centers servicing the Americas, EMEA, and APAC.
Please contact Siteimprove technical support with any questions regarding the Siteimprove Platform.
Support Availability
Opening hours for the regional support centers are as follows, with the exception of national public holidays:
Americas Support Center
Location: Minneapolis, MN, USA
Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Central Standard Time (CST/CDT) -0600 UTC
EMEA Support Center
Location: Copenhagen, Denmark
Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Central European Time (CET/CEST) +0100 UTC
APAC Support Center
Location: Sydney, NSW, Australia
Hours: Weekdays 8:00 a.m. to 5:00 p.m. — Australian Eastern Standard Time (AEST/AEDT) +1000 UTC
Additional Information
Phone numbers for each office can be found on the Siteimprove contact page.
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